Return Policy

At Brassify, every piece is made with care and packed with love. If your order isn’t quite right, we’re here to make things easy and help you. Return Window Return requests can be made within 7 days of delivery. Return Eligibility Items must be unused, undamaged, and in their original packaging. As our products are handcrafted, slight variations in colour, texture, finish, weight or shape are natural and reflect their handmade character. These are not considered defects. Customised/engraved-to-order, clearance items marked non-returnable, and used pooja items cannot be returned. How to Request a Return Email support@brassify.in or WhatsApp us with your order number and a photo of the item. Our team will review your request and guide you within 1–2 business days. Once the item is received and inspected, an eligible refund or replacement will be processed. Damaged or Wrong Item? If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with an unboxing photo/video. We’ll arrange a free replacement or full refund. Your trust matters to us. We’re always here to help. Contact: support@brassify.in · +91 98971 72307